Customer Service

The Card Identification # is the 4 digit, non-embossed number printed above your account number on the face of your card. This number is recorded as an additional security precaution.

AMEX Private Payment User? Please use the CID from your originally issued plastic American Express Card.

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Personal Checks & Money Orders:
Make your check or money order payable to "The Silver Gallery." Personal checks must be imprinted with name, street address (No PO Boxes) and daytime telephone number. Without the proper information, your order may be held up to 14 for verification. PLEASE DO NOT SEND CASH!

Mailing Address:
The Lamp Gallery
417 West Main Street
Waynesboro, VA 22980-4510

C.O.D. (Cash on Delivery):
Sorry, we do not accept C.O.D. orders.

Sales Tax:
All orders shipped to Virginia will be charged a 4.5% sales tax. Shipping charges are not taxable.


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Shipping & Delivery Times

Orders are carefully packed by hand and shipped directly from the manufacturer in Highpoint, NC. UPS Standard Ground Service is used unless otherwise requested.  Orders sent to APO and FPO addresses are shipped via US Postal Service Parcel Post.  Since delivery tracking is unavailable for Parcel Post delivery, we are unable to guarantee receipt of your order.

Due to the handmade nature of these high-quality products, not all items are in stock at all times. If you would like to check the availability of an item before you order, please call our Customer Service Department at 800-582-5191 between 9:00 AM & 5:00 PM EST Monday - Friday. If your item is not in stock, we can give you more information regarding estimated manufacturing & delivery times. In most cases, we will notify you via e-mail if there will be such a delay.

Express or Expedited Delivery:

At this time, we cannot accept express or expedited delivery requests.  If you need an item in a hurry, we strongly recommend calling Customer Service at 800-582-5191 to check availability of an item before ordering.

US Shipping Rates:

International Shipping:

Due to the delicate nature of our products, we can only ship to US addresses. All other orders will be automatically rejected by our system.

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Returns and Exchanges - Please Read Carefully:

Damaged or Defective Merchandise:
Upon receipt of your order, please open the package immediately and inspect the contents for damage or manufacturing defects.  If any item in your order is damaged in shipping, or if you find any significant manufacturing defects, please call Customer Service within 14 days of receipt of your order at 800-582-5191 to request return authorization.  We cannot accept any returns without prior approval.  Upon receipt and inspection of your returned merchandise, we will either exchange your item or issue a full credit in the amount of the original purchase price.  Returns requested after 14 days of receipt of an order will be considered on a case-by-case basis.

Once your return has been authorized, please re-pack your return items in the original packaging and include a description inside each package with the reason for returning the item(s), i.e. "product is damaged", "I am not satisfied", etc. Include your full name and address to ensure a timely refund or exchange.  UPS will come to pick up your return within 7 - 14 business days.  If you are not at home or the package is not available when UPS arrives, they will attempt to pick up your package two more times.

What if I don't like it or it doesn't fit?
Again, we encourage you to use care when ordering.  However, we understand that sometimes things just don't work out.  In this case, we will accept returns in saleable condition and refund your original purchase price minus a 25% restocking fee.  In every case, you must call us for return authorization - we cannot accept any returns without prior approval.

Once your return has been authorized, please re-pack your return items in the original packaging and include a description inside each package with the reason for returning the item(s). Include your full name and address to ensure a timely refund or exchange. Call us for the address to which you should send your return. Make sure to include the appropriate amount of insurance on the package. We cannot be responsible for returned items that are damaged in shipment.